Terms and Conditions
1. Definitions
In these terms and conditions the following terms shall have
the following
meanings :-
'We, Us, Our' - Westmorland Packaging Ltd t/a WespacPackaging
Registered Office:
Wespac House
Mintsfeet Road
Kendal
Cumbria
LA9 6LU
Company Number:
03643537
'You, Your' - The Customer/Consumer
'Contract' - Means any order of goods by the Customer that
is
accepted by Us.
'Goods' - Any Goods forming the subject of a Contract including
parts of, or materials incorporated in, them as more particularly
described upon this Website.
'Website' - Our Website, the address of which is :
www.wespacpackaging.co.uk
2. Contact Details
Our contact address details are :-
Wespac Packaging Ltd
Wespac House
Mintsfeet Road
Kendal
Cumbria
LA9 6LU
Telephone : 01524 123456
Email address : admin@wespacpackaging.co.uk
3. Prices and Payment
· The Price of the Goods is set out on the Website
and on the confirmation of order. The price is in Great Britain
Pounds Sterling and includes all taxes or other duties due,
including Value Added Tax.
· Pricing Errors: In the event that there is a misprint
or pricing error on the website then Wespac Packaging will
not be bound to honour any orders made at that price.
4. Delivery Charges
· Delivery to UK mainland addresses will be charged
in addition and are clearly charged and displayed as follows:
Standard Items :-
Orders up to £75 delivery £5.95
Orders £75 and over delivery is Free to all UK Mainland
addresses.
· Delivery is available to all UK mainland addresses.
Customers living in some remote rural areas should note some
delivery services are either extended by 2 working days, or
in some instances not available at all.
· Delivery to Northern Ireland, Scottish Islands,
Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses
may be possible but will incur additional costs, please ring
for advice.
5. Order Process
· When you complete your personal details and select
the Goods that you wish to purchase and submit them to us,
you are offering to purchase the Goods at the price shown
on the Website subject to these terms and conditions.
· The Contract for the sale by us to you of the Goods
is completed when we send to you our confirmation of despatch
to you by email.
· In order to buy Goods from us through this Website
you must be at least 18 years old. We reserve the right at
our discretion to refuse to complete a contract for the sale
of Goods to you.
6. Cancellation of an Order
· Orders can be cancelled by emailing sales@wespacpackaging.co.uk
or telephone us on 01524. We will respond to your request
by email and confirm that your order has been cancelled or
has already been despatched. If you do not receive an email
from us, then your order has not been cancelled.
· Orders that are cancelled after despatch by us are
subject to the delivery and return collection charges incurred.
7. Delivery Schedule
· We will endeavour to deliver your order immediately.
Delivery times vary according to the manufacturer, and we
will usually ship your complete order once all the goods are
in stock.
· Delivery dates are approximate and no liability
whatsoever is accepted in respect of late deliveries.
· Goods can only be delivered to the customer’s
address (they cannot be left with a neighbour) and must be
checked and signed for. If the delivery is to a communal building
like a block of flats, please note that the driver may require
help unloading. The Carrier may also ask to see identification
before leaving the goods, (to protect us from Credit Card
fraud).
· Do not book any installers until the goods have
been received and checked for damage or shortages by you.
No liability can be accepted for costs caused by late deliveries
or for any other reason.
· Heavy and bulky items may require assistance by
the driver to off load them from the vehicle. This assistance
will be required from the customer.
8. Delivery and Acceptance
· As soon as the goods have been delivered and signed
for, they will become your responsibility. Any loss or damage
to the goods shall be at your own risk. Any transit damage
to the goods, shortages or incorrect items must be noted on
the delivery consignment note at the time of delivery and
returned with the driver.
9. Returns & Refunds Policy
· If you are not satisfied with the order or you have
changed your mind, you may return it within seven days of
delivery for a full refund minus the costs of delivery and
return carriage charges (if arranged by us). We will exchange
or refund any unused items returned to us, as sold in their
original condition and packaging. It is your responsibility
to ensure that returned goods reach us in good condition.
We recommend you take out carrier insurance to cover the cost
of any unforeseen damages as products returned to us in an
un-sellable condition will not be refunded.
· They should be well packed and returned with your
original invoice to:
Wespac Packaging
Wespac House
Mintsfeet Road
Kendal
Cumbria
LA9 6LU
Please do not write on or damage the original packaging as
this will render the package un-sellable, and you will not
be refunded.
· Any transit damage to the goods, shortages or incorrect
goods supplied must be noted on the delivery consignment note
at the time of delivery. If you are not satisfied with the
condition of the goods you must:
i) Write your comments on the Consignment Note and return
them with the driver.
ii) Inform Wespac Packaging Store within 24 hours.
If the driver refuses to wait whilst you check the packages
against the delivery note – DO NOT ACCEPT THEM –
and inform us immediately. If you are using a representative
to sign for the goods on your behalf, please ensure that they
follow these instructions and carefully examine all the packages.
· Within 24 hours you agree to open all the boxes
and thoroughly check the goods for damage or shortages and
inform us accordingly.
· You agree to indemnify us in full for any losses
we suffer as a result of your failure (or your agents) to
check the packages and notify us of any damage within 24 hours
of the delivery.
Please follow the above instructions carefully, as manufacturers
will not accept and refund faulty/damaged items unless they
are notified within 24 hours of delivery.
· Upon return of the faulty or damaged items we will
exchange the product or issue a full refund including delivery
charges within 28 days.
· Products returned after the seven day cooling off
period, will be subject to a 25% re-stocking charge and the
cost of the transit.
· Please note that Your right to return Goods pursuant
to the Distance Selling Regulations 2000 does not apply in
this contract where the Goods are manufactured for You or
customised to Your specifications.
10. Extent of Liability
· We make every effort to ensure that goods advertised
for sale on the Website are described accurately. However,
the descriptions of goods on the Website do not form part
of the contract between you and us. They are designed to represent
a general idea of the Goods. You should ensure that the goods
which you are purchasing from us are suitable for your intended
purpose. We do not give any warranty that the Goods, which
you purchase from us, are suitable for your intended purpose.
· We will not be liable to you for any loss or damage
which you suffer as a result of any breach by us of this contract,
including, but not limited to, consequential loss to you and/or
loss or damage to the property of third parties. In any event
our liability to you arising directly from our negligence
will not exceed the invoice value of the Goods. Nothing in
this clause will limit our liability for death or personal
injury resulting from our negligence. This clause does not
affect your statutory rights.
· We make every effort to ensure that this Website
is free from viruses or defects. However, we cannot guarantee
that your use of this Website or any website accessible through
it will not cause damage to your computer. It is your responsibility
to provide adequate protection for your equipment which you
use to access this Website. We will not be liable to you or
to anyone else for any loss or damage which may be caused
to any equipment arising as a result of your use of this Website.
11. Law and Jurisdiction
· The contract shall be governed by English law and
we and you consent to the exclusive jurisdiction of the courts
of England and Wales. If you access the Website from locations
outside of England and Wales you are responsible for complying
with any laws applicable to that territory.
12. Credit Card Security
· All card transactions on this site are handled through
SECPay, this is a third party specialist processing company
that utilise 128bit SSL encryption.
Please be assured that shopping at www.wespacpackaging.co.uk
is 100% safe. Every transaction we process is also checked
by our fraud control systems to validate the authenticity
and validity of your payment card as well as indicators of
possible fraudulent use.
Guarantee
All products are covered by the manufacturers guarantee.
13. Copyright
13.1 The contents of this Website are protected by the law
of copyright.
13.2 All rights in this Website, including Copyright, are
owned or licensed to Wespac Packaging. You may copy or
save items included in this Website for your own personal,
non-commercial use only.
14. Privacy Policy
Information we gather from you is never divulged to any third
parties, unless as a requirement of fulfilling your order.
We may use your details to advise you of special offers or
major changes at Wespac Packaging.
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