Shipping and Returns

Delivery Charges

A standard delivery charge of £6.95 + VAT is added to all orders under £75.00 for UK mainland delivery (excluding some remote areas of Scotland and the Highlands).

Orders £75 and over delivery is Free to most UK Mainland addresses.

We do deliver to some offshore addresses, however this incurs additional cost and we advise that any customer wishing to place an order for delivery outside of the UK mainland or remote areas of scotland including the Highlands should contact us.

Delivery Times

Westmorland Packaging aim to deliver within 5 working days subject to availability of the product.

Any orders received after 2pm will be processed on the next working day.

If you require next day delivery or a specific delivery time, please do not hesitate to contact us at marketing@Westpac.uk.com - e-mail

PLEASE NOTE :- Heavy items are shipped on a "roadside" service, the driver is not insured to unpackage / check your goods and it is your responsibility to ensure that someone is available to move the goods into your property. Pallet deliveries are a one time attempt delivery and if the you are not available at the agreed date to accept delivery an additional redelivery charge will become applicable.

Collection

Collection can be made from our warehouse. We will contact you once your order has been processed and ready for collection.

Situated in Kendal, we are a 30 minute drive from the M6.

Please ensure that you select this option during the checkout procedure and that you have adequate space in your vehicle for you purchase.

Free Local Delivery

We deliver on a daily basis to parts of Cumbria and weekly to others. If you are ordering from Cumbria please select the Local Delivery during the checkout procedure and we will contact you to arrange a convenient delivery (subject to availability).

Returns policy

Westmorland Packaging reserves the right to charge a 15% re stocking fee for any items returned.

We will NOT under any circumstances allow special order or out of stock items to be returned.

It is not the responsibility of Westmorland Packaging to ensure that items are returned in good condition. We do NOT accept liability for any items damaged in transit. If you are returning goods we suggest that you have carrier insurance.

The goods should be in their original packaging and in a re-saleable condition. Westmorland Packaging reserves the right to refuse a refund.